Return & Exchange

At JaipurVastra, customer satisfaction is important to us. Please read our Return, Exchange & Refund Policy carefully before placing your order.

Return & Exchange Policy

1. Returns for Material or Color Preference

Returns will not be accepted if the customer does not like the material, fabric texture, print, or color of the dress. We request customers to carefully read the product description and view product images before placing an order.

2. Exchange Policy

Exchange is accepted if the customer wishes to exchange the product for another dress of the same or higher value.

Please note:

Free shipping is not applicable on exchanged products.
Customers need to send the original product back at their own expense.
If the customer wishes, JaipurVastra can arrange:
- Reverse Pickup: INR 80
- New Parcel Dispatch: INR 70

Total exchange shipping charges payable by the customer: INR 150

Only one-time exchange is allowed per order.

3. Color Variation Policy

Returns or exchanges will not be accepted for slight color variations.

We make every effort to display product colors as accurately as possible. However, a 5–10% variation may occur due to:

Screen resolution
Mobile/monitor display settings
Lighting effects during photography

4. Product Satisfaction

Returns will not be accepted based on personal dissatisfaction regarding design, fabric expectations, or styling preferences, as we deliver products exactly as displayed on our website.

5. Used or Washed Products

Returns or exchanges will not be accepted if the product has been:

Washed
Worn
Used
Damaged after delivery

The product must be returned in its original condition and packaging.

6. Minor Transit Issues

Small issues such as loose threads, slightly pulled tassels, or minor finishing variations may occur during transit and can easily be fixed. Such minor issues are not considered manufacturing defects.

Manufacturing Defect Policy

Returns or exchanges are accepted only in case of genuine manufacturing defects.

Conditions:

The customer must inform us within 2 days of delivery.
The product must be dispatched back within 4 days after delivery.
After receiving and inspecting the returned item, JaipurVastra will notify the customer via email or WhatsApp.
Once approved, a replacement product/material will be dispatched.

Every product at JaipurVastra undergoes multiple quality checks before dispatch.

Any intentional damage or misuse of the product by the customer will result in rejection of the exchange/refund request.

Wrong Product Delivered

If you receive the wrong product, JaipurVastra will:

Arrange a reverse pickup
Send the correct product without additional charges

Return Eligibility

For Approved returns/exchanges, we will deliver the replacement product within 5 business days

To be eligible for a return:

The item must be unused and unwashed
The product should be in original condition
Original packaging must be intact

After 5 days, unfortunately, we will not be able to offer a return or exchange.

Return Timeframe

Customers can raise a request for a return or refund within 2 days of delivery

Refund Policy

Refund Process

Once your returned item is received and inspected, we will notify you through email or WhatsApp regarding the approval or rejection of your refund request.

If approved:

For approved refunds, we will credit the refundable amount into the source account within 5-7 business days
The amount will be credited to your bank account or original payment method

Customers may be requested to share valid bank details for refund processing.